In the case of an error on your order by Win in Health, contact us immediately by email at firstname.lastname@example.org. Win in Health will provide a return label to the customer for the items' return. The customer must return the product as quickly as possible, in perfect condition for resale and in the original packaging, duly sealed with a copy of the original invoice. The product must be returned in a protected package to limit damage during transportation. The returns authorization number must be clearly indicated on the package. Win in Health agrees to pay transportation fees for product's return and return of the product initially ordered. The new product will not be shipped until the original product is returned to Win In Health.
To request an exchange for an item damaged during shipping, the customer must contact Win in Health at email@example.com. The customer must provide the order number and pictures of the parcel received from the carrier. The customer must contact Win in Health, before opening the parcel.
Exchanges and Refunds
No open product or product with broken, punctured or damaged seal will be accepted for exchange or refund, without prior written agreement between the client and Win in Health. The customer has thirty (30) business days, from the reception date registered by the carrier, to request a return authorization. Any request for return must be made to Win in Health by email at firstname.lastname@example.org. The return is at the customer's expense. The return authorization number must be clearly written on the package. The products must be returned to Win in Health in perfect condition for resale in their original condition, duly sealed with a copy of the original invoice. The return must be by a registered carrier, providing tracking number and insurance for the product's value.
In case of a refund, the amount of product's cost and taxes will be credited based on the original method of payment, within 48 hours following the parcel's receipt by Win in Health. A confirmation will be sent by email to the client. The transaction on the credit card statement may take up to 48 to 72 hours following the refund by Win in Health. Delivery charges will be credited.
In case of returned orders to Win in Health from outside of Canada, taxes and customs fees will be charged at Canadian border. The customer will be required to pay the customs fees and taxes. The amount of these taxes will be deducted from the refund.
For a product exchange, the customer must pay delivery charges to send it back to Win in Health.
Unclaimed or Refused Parcel
If a package is unclaimed by the client, the carrier will automatically return it to Win in Health. The package refused by the customer upon delivery will also be returned to Win in Health. The customer must contact Win in Health for a refund, according to the terms in the "Exchanges and Refunds" section. Depending on the reason for refusal or unclaimed package, return fees charged by carrier may be charged to the customer. In the case of free delivery, Win in Health reserves the right to charge these costs to the customer who refuses or didn't claim the package.
To change a confirmed and paid order, client must contact Win in Health as soon as possible, at email@example.com. The email must provide the order number and modification request. In case the order has already been processed and / or shipped, no modification will be made. Win in Health will notify the client by replying to the email.
To cancel a confirmed and paid order, client must contact Win in Health as soon as possible, at firstname.lastname@example.org. The email must provide the order number. No cancellation can be made for any orders shipped and handed over to the carrier. Win in Health will notify the client by replying to the email.