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Shipping in Canada is free on orders of $75 or more before taxes, and $9.99 below that. In the National Capital Region, delivery is $7. Rates for remote areas, the United States and international orders are in our shipping policy.

In-stock orders are prepared and shipped within 1 to 3 business days after payment, and you’ll receive a confirmation with your tracking number. Items on order usually ship within 8 to 14 business days, and we’ll let you know if that applies to you.

Contact us right away by live chat or at info@wininhealth.com. If your order hasn’t shipped yet, we’ll help you change it.

Ask for a return authorization within 30 business days of delivery by writing to info@wininhealth.com. Products must be unopened, sealed and in resalable condition, with a copy of your invoice. Refunds go back to your original payment method within 48 hours of receiving your return.

Write to info@wininhealth.com with your order number and photos of the product as you received it. We’ll exchange an item damaged in transit, and if we made an error on your order, we’ll send you a return slip and make it right. Check the box before you open it: once opened, a package can no longer be reported as damaged.